Students who have a problem or a grievance relating to the operation of the school should use the following procedures to resolve the problem. The steps listed below are to be followed in order and do not take the steps out of sequence. Only use the next step when the issue cannot be resolved at that level.
STEP #1 Speak to the person(s) who are directly involved, to resolve the issue
STEP #2 Speak directly to your instructor
STEP #3 Speak to the Director of Education
STEP #4 Speak with the School Owner
STEP #5 Send a written statement to the School Owner explaining the grievance. A written decision will be given within 14 days.
STEP #6(a) Contact the N.H. State Board of Barbering, Cosmetology, & Esthetics
121 Fruit St. Concord, N.H. 03301 (603) 271-3608
The Policies for filing a complaint with NH State Board of Barbering, Cosmetology, & Esthetics is as follows:
Bar 208.02 Complaints of Licensee Misconduct.
(a) Notwithstanding Bar 208.01, complaints shall be governed exclusively by this section.
(b) Complaints alleging misconduct by licensees noting violations of RSA 313-A and or the board administrative rules shall be in writing and filed at the board’s offices in Concord, New Hampshire.
(c) A complaint shall contain the following information:
(1) The name and address of the complainant;
(2) The name and address of the licensee against whom the complaint is directed;
(3) Date, time, place and summary of alleged violation(s);
(4) Name, address of those having knowledge of the alleged violations;
(5) Specific provision of RSA 313-A and/or the board administrative rules on which the complaint is based; and
(6) Other data the complainant believes pertinent to the complaint.
(d) A complaint shall not be accepted that alleges acts of misconduct that occurred more than 6 years before the filing date unless it also alleges that these acts could not have reasonably been discovered during all or some substantial part of the intervening 6-year period.
(e) A complaint shall be treated as a petition to the board within the meaning of RSA 541-A:14.
(f) The licensee shall respond in writing to stated misconduct allegations by responding to each allegation within 30 days. Failure to respond shall result in an order of default, including disciplinary sanctions against the licensee.
Source. #5308, eff 1-16-92, EXPIRED 1-16-98
New. #7951-A, eff 9-10-03; ss by #9997-B, eff 9-16-11
STEP#6(b) State of New Hampshire Department of Education,
Division of Higher Education, Higher Education Commission, Office of Career School Licensing 101 Pleasant St., Concord, NH 03301
The Policies for filing a complaint with NH Division of Higher Education Commission is as follows:
He-P 904.01 Complaint Procedure.
(a) Any person may file a complaint against a massage therapist for an alleged violation of RSA 328-B or He-P 900.
(b) All complaints regarding massage therapists shall be in writing and include the following:
(1) The name of the massage therapist;
(2) The name and address of the complainant; and
(3) The specific facts or circumstances that led to the complaint.
Source. #5467, eff 9-15-92, EXPIRED: 9-15-98
New. #7293, eff 5-24-00; ss by #7471, eff 3-30-01; ss by #8033, eff 2-7-04; ss by #9612, eff 12-11-09
He-P 904.02 Complaint Investigation.
(a) All complaints completed and received by the department in accordance with He-P 904.01 shall be investigated by the commissioner.
(b) The commissioner shall contact and individually question the complainant and the massage therapist about the complaint in an effort to determine if the complaint can be substantiated.
(c) The massage therapist shall cooperate with the department throughout the investigation.
(d) Upon completion of the investigation, the commissioner shall make a determination based on information received during the investigation as to whether the complaint is substantiated.
(e) If there is insufficient evidence to support the allegation(s) the department shall take no further action.
(f) Copies of the investigative findings shall be sent to the complainant and the massage therapist indicating whether or not the complaint is substantiated.
(g) Except in the case of violations which warrant revocation pursuant to He-P 904.04(g), if it is determined by the commissioner that the massage therapist has violated any provisions of He-P 900 or RSA 328-B, the massage therapist shall submit to the commissioner and implement a written plan of correction within 15 days of the receipt of the findings.
*Policy is hung in buildings & located in school catalog