Grievance Procedures

ESTHETICS AND NAILS STUDENTS

Students who have a problem or a grievance relating to the operation of the school should use the following procedures to resolve the problem.  The steps listed below are to be followed in order and do not take the steps out of sequence.  Only use the next step when the issue cannot be resolved at that level.

Step #1 – Speak to the person(s) who are directly involved to resolve the issue

Step #2 – Speak directly to your instructor

Step #3 – Speak to the Academic Director/or Director of Student Services

Step #4 – Speak to the School Director/Owner

Step #5 – Send a written statement to the School Owner explaining the grievance. A written decision will be given within 14 days

STEP #6 (a)   Contact the N.H. State Board of Barbering, Cosmetology, & Esthetics – Esthetic and Nail Students only

121 Fruit St.

Concord, N.H. 03301

(603) 271-3608

The Policies for filing a complaint with NH State Board of Barbering, Cosmetology and Esthetics is as follows:

Bar 208.02  Complaints of Licensee Misconduct.

 

(a)  Notwithstanding Bar 208.01, complaints shall be governed exclusively by this section.

(b)  Complaints alleging misconduct by licensees noting violations of RSA 313-A and or the board           administrative rules shall be in writing and filed at the board’s offices in Concord, New Hampshire.

(c)  A complaint shall contain the following information:

(1)  The name and address of the complainant;

(2)  The name and address of the licensee against whom the complaint is directed;

(3)  Date, time, place and summary of alleged violation(s);

(4)  Name, address of those having knowledge of the alleged violations;

(5)  Specific provision of RSA 313-A and/or the board administrative rules on which the complaint is based; an

(6)  Other data the complainant believes pertinent to the complaint.

(d)  A complaint shall not be accepted that alleges acts of misconduct that occurred more than 6                           years before the filing date unless it also alleges that these acts could not have reasonably been                      discovered during all or some substantial part of the intervening 6-year period.

(e)  A complaint shall be treated as a petition to the board within the meaning of RSA 541-A:14.

(f)  The licensee shall respond in writing to stated misconduct allegations by responding to each                            allegation within 30 days. Failure to respond shall result in an order of default, including                               disciplinary sanctions against the licensee.

Source.  #5308, eff 1-16-92, EXPIRED 1-16-98

New.  #7951-A, eff 9-10-03; ss by #9997-B, eff 9-16-11

 

Step (6b)

MASSAGE THERAPY STUDENTS

If a solution is unattained upon exhausting the school’s grievance procedure as listed in Steps 1-5 above, the student may contact the Office of Career School Licensing at: Division of Higher Education, Career Licensing, 101 Pleasant St. Concord, NH 03301 Tel. 603-271-6443

 

The Policies for filing a complaint with NH Division of Higher Education Commission is as follows:

He-P 904.02  Complaint Investigation.

 

(a)  All complaints completed and received by the department in accordance with He-P 904.01 shall be investigated by the commissioner.

(b)  The commissioner shall contact and individually question the complainant and the massage therapist about the complaint in an effort to determine if the complaint can be substantiated.

(c)  The massage therapist shall cooperate with the department throughout the investigation.

(d)  Upon completion of the investigation, the commissioner shall make a determination based on information received during the investigation as to whether the complaint is substantiated.

(e)  If there is insufficient evidence to support the allegation(s) the department shall take no further action.

(f)  Copies of the investigative findings shall be sent to the complainant and the massage therapist indicating whether or not the complaint is substantiated.

(g)  Except in the case of violations which warrant revocation pursuant to He-P 904.04(g), if it is determined by the commissioner that the massage therapist has violated any provisions of He-P 900 or RSA 328-B, the massage therapist shall submit to the commissioner and implement a written plan of correction within 15 days of the receipt of the findings.

 

*Policy is hung in building & located in school catalog

Source.  #5308, eff 1-16-92, EXPIRED 1-16-98

New.  #7951-A, eff 9-10-03; ss by #9997-B, eff 9-16-11

MASSAGE THERAPY STUDENTS

If a solution is unattained upon exhausting the school’s grievance procedure as listed in Steps #1-5 above, then the student may contact the Office of Career School Licensing 101 Pleasant St. Concord, NH 03301. Tel. 603-271-6443.

*Policy is hung in buildings & located in school catalog